Yes, children are very welcome to attend. We will have a selection of activities and games available to keep young visitors engaged. Families are encouraged to come along, and there will be something for everyone to enjoy.

Although it is not essential, we encourage you to book in advance to join us on the open day as our building has a limited capacity and we cannot guarantee we can accommodate walk-in’s.

There are two available time slots to book onto:

• 10:00am-11:00am
• 11:00am-12:00pm

These slots are designed to help manage the flow of visitors around the building and ensure we do not exceed capacity. However, you’re welcome to stay on after your time slot and enjoy refreshments, games and visiting our stalls until the hospice closes to the public at 1:30pm

There will be:

• A self-guided tour of the hospice. This will include stops at our Hydrotherapy pool, sensory room, music therapy and counselling rooms, and tranquil suite.
• Demonstrations from our Family Support team, showcasing the incredible work that they do.
• The opportunity to speak to our wonderful Fundraising, Volunteering and Retail teams.
• Stalls where you can find out more about our fundraising work, volunteering opportunities, and our shops.
• A donation station, where we invite you to gift one lovely item to support our shops.
• Meet one of our therapy dogs.
• Fun games and activities for all ages.
• Tea, coffee, and cake… and candy floss!

We would suggest that guests use the available roadside parking nearby Shooting Star House or park in the Sainsbury’s car park next door to our site (this is free parking). If you are parking along the road please do not park on the curb, on yellow lines or in restricted areas. We also ask that you do not block the driveways of our neighbours.

We have limited parking spaces available onsite; we would like to reserve these for supported families or guests who require accessible parking. If you would like to secure one of these spaces, please contact the supporter development team by email supportercare@shootingstar.org.uk or by phone 01932 823115.

Yes, this event is within the ULEZ zone. To check whether your vehicle meets the ULEZ emissions standards or to prepay a ULEZ charge to avoid a fine please visit https://tfl.gov.uk/modes/driving/ultra-low-emission-zone

Yes, the hospice is fully accessible for wheelchair users and those with limited mobility.

There won’t be any Shooting Star Children’s Hospices nursing staff present during the Open Day, however, we will have trained first aiders on-site to ensure everyone’s safety throughout the event.

Yes, the open day is completely free to attend.

If you’d like to support our work, there will be donation points available at the event-both cash and card donations will be accepted. There will also be a donation station where we invite you to gift one lovely item to support our shops.

Some of our activities will have a small charge, but it is entirely up to you whether you take part.

Yes, by attending this event, you agree that any images or videos that yourself or any minors that you are responsible for can be used by Shooting Star Children’s Hospices for internal and external communications and social media posts at any time the organisation deems to be appropriate.

If you have any concerns or if we need to be aware of any safeguarding requirements for a minor that you are responsible for please contact the Supporter Development team by email supportercare@shootingstar.org.uk or by phone 01932 823115.

We will not be serving any cakes that include nuts. We kindly ask that guests do not bring any products that contain nuts onsite.

We aim to cater for our guests with gluten or dairy intolerances. If you have any other dietary requirements, please email SupporterCare@shootingstar.org.uk